SHIPPING POLICY

Last updated: June 2026

Thank you for shopping with Storavax. We are committed to delivering your order quickly and securely.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders are processed Monday through Friday, excluding public holidays.
• Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery time: 5–7 business days

Please note that delivery times are estimates and may vary depending on your location, customs procedures, weather conditions, or carrier delays.

Tracking Information

All orders are shipped with a secure tracking number.

Customers will receive tracking details by email as soon as the order has been dispatched, allowing them to monitor the progress of their shipment in real time.

Shipping Costs

Shipping costs, if applicable, are displayed during checkout before payment is completed.

Any promotional free shipping offers will be clearly stated on the website.

Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact our customer support team as soon as possible.

We will work with the shipping carrier to investigate and resolve the issue.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Storavax is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

International Shipping

We ship to multiple countries. Delivery times may vary depending on the destination country and local customs procedures.

Any import duties, taxes, or customs fees imposed by local authorities are the responsibility of the customer unless otherwise stated.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Storavax

Address:
PLAZA DEL CALVARIO, 2 LOCAL 1-A
03181 Torrevieja, Alicante
Spain

Email: info@storavax.com

Phone: +34 628 152 325

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (CET)

VAT Number: B16449373